THE CENTECH GROUP, Inc. (CENTECH®) is seeking a Senior Service Desk (Help Desk) Specialist to serve on the Communications Focal Point (CFP) team in support of U.S. Air Force (AF) Cryptologic and Cyber Systems Division mission centers, active duty military customers, Government civilians and tenants, and contractors. The person in this position will assist in establishing operations, processes, and procedures, and will simultaneously perform a variety of information technology-based communications functions, including: providing client-side mission support to a variety of users during daily operations, monthly relocations, annual exercises, and unplanned real-world events; resolving classified and unclassified system problems; answering system, network and application questions via telephone, chat, website input and customer walk-up; evaluating the impacts and results of system troubleshooting; creating, tracking, reviewing, updating, and concluding actions in the ticketing system and within the Government’s timelines; assigning and following up on the maintenance actions of other work centers; and coordinating a variety of work order activities.
Work location is Lackland Air Force Base (AFB), Texas and requires active Top Secret (TS)/Sensitive Compartmented Information (SCI) clearance.
THE CENTECH GROUP, Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. EOE M/F/Disabled/Veteran