THE CENTECH GROUP

  • Field Services Lead

    Job Location US-Edwards AFB
    Job ID
    2120
  • Overview

    THE CENTECH GROUP, Inc. (CENTECH®) is seeking a Field Services Lead for oversight and management of the activities of the service desk in support of the U.S. Air Force (AF) Advanced Research and Technology Enclave Management and Information Support (ARTEMIS-5) Services task at AF Research Laboratory (AFRL) Rocket Lab. The person in this position will assist in establishing operations, processes, and procedures, and will simultaneously perform a variety of information technology (IT)-based communications functions, including: providing client-side mission support to a variety of users during daily operations, monthly relocations, annual exercises, and unplanned real-world events; resolving classified and unclassified system problems; answering system, network and application questions via telephone, chat, website input and customer walk-up; evaluating the impacts and results of system troubleshooting; creating, tracking, reviewing, updating, and concluding actions in Remedy and within the Government’s timelines; assigning and following up on the maintenance actions of other work centers; and coordinating a variety of work order activities.

    *This bid position is contingent upon award and the qualified candidate may be selected as key personnel.

     

    Responsibilities

    • Install, configure, deploy, maintain, and update networked IT assets for contractor assigned automated data processing equipment (ADPE) account(s)
    • Develop and maintain technical configuration instructions for supported devices
    • Perform pre-deployment operational testing for supported assets and verify pre-deployment operational testing that was conducted for systems configured by another party
    • Document and complete post-deployment function test on the ticket for deployed assets prior to ticket closure
    • Connect, transport, and install systems at assigned field locations for network connected systems and related devices
    • Notify user for any system not repairable in the field
    • Notify property custodians and use hand receipts if needed when transporting IT assets between facilities
    • Maintain 'hot swappable' hardware assets, not high end work stations, for AFNET and Saturn networks
    • Dispose of hardware assets when end of life is reached and/or when determined by the contracting officer’s representative (COR)
    • Update affected databases, hand receipts, and tracking systems for DE provisioned assets
    • Coordinate, transfer, and update affected software allocation for DE provisioned assets
    • Remove, coordinate, clear, and sanitize sensitive information and related components for DE provisioned or reused assets
    • Enhance system performance for AFRL Rocket Lab enclaves and information systems
    • Test and install cable (fiber and copper) and components for telecommunications circuits prior to being placed in-service and complete remediation of removed components which includes testing and troubleshooting outside plant fiber which may be up to 30 miles in length
    • Coordinate, maintain, and file telecommunications cable documents, modifications including cable drawings, cable connection and utilization records, and cable test results for facilities where cable work is assigned
    • Repair, install, and maintain computing facility support systems. These support systems include: cable tray, cable conduit, cable hooks/supports, raceway, telecommunication racks (free-standing and wall-mount), environmental monitoring
    • Coordinate and/or replace field replaceable components such as drives, motherboards, batteries, bulbs/tubes, and power supplies for minor hardware repairs
    • Ensure the sustainment of uninterruptible power supplies (UPS), server rack mounted models, and communication room rack
    • Maintain a listing of key UPS data including, manufacturer, model calibration, date of installation, battery model, date of last battery replacement, and expiration date of serviceable
    • Maintain current vendor provided firmware and/or basic input/output system (BIOS) updates for field deployed equipment

    • Install, maintain, and support a variety of hardware based systems connected to on-site networks including audio and video distribution systems, public address

    Qualifications

    • Candidate must maintain a Building Industry Consulting Services International (BICSI) Registered Communication Distribution Designer (RCDD) certification
    • Candidate must possess a current Secret clearance as a minimum
    • Candidate must possess a minimum of five (5) years’ combined experience with a primary function of supporting the following (required):
      • Telecommunications infrastructure and facility design

      • Installation
      • Information technology hardware repair
    • Must have a broad, deep customer service orientation and professional demeanor
    • Must possess above average verbal and written communication skills
    • Must possess a general understanding of network architectures, client computing resources, and troubleshooting practices in a Microsoft Windows operating system environment
    • Must possess a general understanding of and experience with client peripherals including PCs, blades, keyboards/videos/mouse (KVMs), monitors, card readers, printers, and multi-function devices
    • Must have the ability to prepare, objectively review, and deliver technical presentations
    • Must have schedule flexibility to work varying hours (days and possibly occasional nights or weekends) when required by operational tempo

     

    Desired skills:

    • Demonstrated experience interfacing with senior Air Force and/or U.S. Department of Defense (DoD) customers, as well as experience serving multiple DoD Agencies, is highly desired
    • Remedy trouble ticket experience and skills is highly desired
    • Experience with AF Communications Focal Point (CFP) applications, communications, infrastructure, processes, procedures, instructions, and task orders is considered a significant plus

    THE CENTECH GROUP, Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. EOE/M/F/Disabled/Veteran

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