THE CENTECH GROUP, Inc. (CENTECH®) is seeking a Field Services Lead for oversight and management of the activities of the service desk in support of the U.S. Air Force (AF) Advanced Research and Technology Enclave Management and Information Support (ARTEMIS-5) Services task at AF Research Laboratory (AFRL) Rocket Lab. The person in this position will assist in establishing operations, processes, and procedures, and will simultaneously perform a variety of information technology (IT)-based communications functions, including: providing client-side mission support to a variety of users during daily operations, monthly relocations, annual exercises, and unplanned real-world events; resolving classified and unclassified system problems; answering system, network and application questions via telephone, chat, website input and customer walk-up; evaluating the impacts and results of system troubleshooting; creating, tracking, reviewing, updating, and concluding actions in Remedy and within the Government’s timelines; assigning and following up on the maintenance actions of other work centers; and coordinating a variety of work order activities.
*This bid position is contingent upon award and the qualified candidate may be selected as key personnel.
Maintain current vendor provided firmware and/or basic input/output system (BIOS) updates for field deployed equipment
Telecommunications infrastructure and facility design
THE CENTECH GROUP, Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. EOE/M/F/Disabled/Veteran