THE CENTECH GROUP

  • Process Analyst

    Job Location US-Edwards AFB
    Job ID
    2094
  • Overview

    THE CENTECH GROUP, Inc. (CENTECH®) is seeking a Process Analyst to provide and maintain knowledge management services of U.S. Air Force (AF) Advanced Research and Technology Enclave Management and Information Support (ARTEMIS-5) Services for the Air Force Research Laboratory (AFRL) Rocket Lab.

     

    This position will be located near Edwards Air Force Base, California and is contingent upon contract award.

    Responsibilities

    • Provide and maintain knowledge management services of ARTEMIS-5 Services for the AFRL Rocket Lab
    • Capture, document, and publish lessons learned and established procedures for processes enabling problem/request resolution at lowest level
    • Create, manage, contribute, and communicate procedures, processes, identified problems, known errors, workarounds, and fix resolution documents for AFRL/Information Technology Branch (RQOI) Service Center Collaboration Site and AFRL/RQOI Service Center User Site
    • Support and document assess and Authorize (A&A) process and activities for government determined systems.
    • Facilitate and provide demonstration and guided walk-throughs as required for procedures affecting AFRL Rocket Lab community interfaces with information technology (IT) processes
    • Accept outage reports and trouble tickets via phone, chat, website input and customer walk-up
    • Submit tickets through the government approved information system to the appropriate office for resolution and implementation
    • Brief and report the status of government network services and supporting AF infrastructure service interruptions

    Qualifications

    • Bachelor’s degree in a related field
    • Minimum of six (6) years of experience in cybersecurity operations and two (2) years of IT service center management experience
    • Experienced, successful support of activities of a service desk
    • Candidate must possess a current Secret clearance as a minimum
    • Must satisfy IAM-II certification , CISSP preferred
    • The minimum qualifications for this position is Information Technology Infrastructure Library (ITIL) Foundation v3 certification, and two (2) years IT Service Center Management
    •  Must have a broad, deep Customer Service orientation and professional demeanor
    • Must possess above average verbal and written communication skills
    • Must possess a general understanding of network architectures, client computing resources, and troubleshooting practices in a Microsoft Windows Operating System environment
    • Must have the ability to prepare, objectively review, and deliver technical presentations
    • Must have schedule flexibility to work varying hours (days and possibly occasional nights or weekends) when required by operational tempo

    Desired skills:

     

    • Demonstrated experience interfacing with senior AF and/or U.S. Department of Defense (DoD) customers, as well as experience serving multiple DoD agencies, is highly desired
    • Remedy trouble ticket experience and skills is highly desired
    • Experience with AF Communications Focal Point (CFP) applications, communications, infrastructure, processes, procedures, instructions, and task orders is considered a significant plus

    THE CENTECH GROUP, Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. EOE/M/F/Disabled/Veteran

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