THE CENTECH GROUP

  • VTC Facilitator (VTC & GVS)

    Job Location US-Edwards AFB
    Job ID
    2093
  • Overview

    THE CENTECH GROUP, Inc. (CENTECH®) is seeking two Video Teleconference (VTC) Facilitators (VTC & global video services [GVS]) to support U.S. Air Force (AF) Advance Research and Technical Enclave Management and Information Support (ARTEMIS-5) services task at Air Force Research Laboratory (AFRL) Rocket Lab. 

    This position will be located near Edwards Air Force Base, California and is contingent upon contract award.

    Responsibilities

    • Provide help desk and communications focal point services (Tier 0 and Tier 1) at a location at the AFRL Rocket Lab
    • Function as video teleconference (VTC) facilitator for multiple VTCs and global video services (GVS) (classified and unclassified)
    • Schedule, maintain, set up, shut down, and secure standard operating procedures for VTC sessions
    • Schedule VTCs for customers and be within a five (5) minutes response time to resolve any issues
    • Verify VTCs systems and connections to the correct remote system are operational no less than ten (10) minutes prior to the scheduled conference
    • Perform standardized upgrades and routine preventative maintenance consistent with original equipment manufacturer (OEM) recommendations for managed rooms with VTCs.
    • Sustain and configure VTC, cryptographic hardware, audio/visual switching, presentation computer, and projection system for assigned VTC systems
    • Resolve quality issues, perform as scheduler for VTCs and verify end point connections for VTC meetings
    • Resolve 95% of outages shall within ten (10) minutes from meeting start. Possible resolutions are moving meeting to alternate location or end user opts to reschedule
    • Accept outage reports and trouble tickets via phone, chat, website input and customer walk-up
    • Submit tickets through the government approved information system to the appropriate office for resolution and implementation
    • Brief and report the status of government network services and supporting AF infrastructure service interruptions
    • Performs other duties as assigned (property or equipment custodian)

    Qualifications

    • Must have a broad, deep customer service orientation and professional demeanor
    • Successful experience as a U.S. Department of Defense (DoD) or AF VTC facilitator for multiple VTCs and GVS (classified and unclassified)
    • Experience with Creston, Extron, & Cisco equipment
    • Must possess above average verbal and written communication skills
    • Must have the ability to prepare, objectively review, and deliver technical presentations
    • Must have schedule flexibility to work varying hours (days and possibly occasional nights or weekends) when required by operational tempo
    • Must have active Secret clearance

    Desired skills:

    • Demonstrated experience interfacing with senior AF and/or DoD customers, as well as experience serving multiple DoD agencies, is highly desired
    • Remedy trouble ticket experience and skills is highly desired
    • Experience with AF Communications Focal Point (CFP) applications, communications, infrastructure, processes, procedures, instructions, and task orders is considered a significant plus

    THE CENTECH GROUP, Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. EOE/M/F/Disabled/Veteran

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