THE CENTECH GROUP, Inc. (CENTECH®) is seeking a Lead Help Desk Lead Service Desk Specialist. The person in this position will serve on the Communications Focal Point (CFP) team in support of U.S. Air Force Cryptologic and Cyber Systems Division mission centers, active duty military customers, government civilians and tenants, and contractors. This position will assist in establishing operations, processes, and procedures, and will simultaneously perform a variety of information technology-based communications functions, including: providing client-side mission support to a variety of users during daily operations, monthly relocations, annual exercises, and unplanned real-world events; resolving classified and unclassified system problems; answering system, network and application questions via telephone, chat, website input and customer walk-up; evaluating the impacts and results of system troubleshooting; creating, tracking, reviewing, updating, and concluding actions in Remedy and within the government’s timelines; assigning and following up on the maintenance actions of other work centers; and coordinating a variety of work order activities. *This bid position is contingent upon award and the qualified candidate may be selected as key personnel.
THE CENTECH GROUP, Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. EOE/M/F/Disabled/Veteran