Subject Matter Expert -VTC System Engineering Support

Job ID


THE CENTECH GROUP, Inc. (CENTECH®) is seeking a Video Teleconference (VTC) System Engineering Support Subject Matter Expert (SME) at Robins Air Force Base(AFB), Georgia. The person in this position will serve as the VTC hub manager for VTC hub (located at headquarters Air Force Reserve Command [AFRC]) supporting VTC session hosting across AFRC. The HQ AFRC VTC environment consists of eight (8) VTC suites using Internet Protocol (IP)-based (with Integrated Services Digital Network [ISDN] as an alternate) connectivity. On a weekly basis, approximately 15-30 VTC sessions and 100-125 conference room events occur. Additionally, the VTC hub located at HQ AFRC will provide VTC hosting services to AFRC, AFRC host bases, and AFRC tenants expanding local support to users throughout the command. The VTC SME ensures that the Performance Work Statement (PWS) and requirements are satisfied and that clients will recommend CENTECH for additional work.


This bid position is contingent upon award and the qualified candidate may be selected as key personnel.



  • Serve as the VTC hub manager for VTC hub (located at HQ AFRC) supporting VTC session hosting across AFRC
  • Program and integrate Crestron products
  • Schedule, coordinate and facilitate VTC requests/sessions
  • Maintain VTC account database
  • Track, document and brief management on VTC utilization trends
  • Maintain and update Web-based VTC schedule
  • Provide access list for room supporting VTC hub infrastructure equipment
  • Provide maintenance and/or troubleshooting support for legacy ISDN issues affecting VTC hub services
  • Maintain inventory control
  • Provide enterprise installation support, technical documentation, ongoing troubleshooting and maintenance, and on-site training support for VTC services
  • Act as enterprise VTC network maintenance focal point; receives and responds to alerts from VTC users/network VTC systems
  • Coordinate with appropriate vendors for maintenance support
  • Configure systems, communications devices, and peripheral equipment
  • Develop and maintain AFRC VTC directory
  • Install, configure, and upgrade network hardware/software
  • Develop training materials, and train on-site personnel in the proper use of the VTC-audio/visual (A/V) hardware/software
  • Support on-site installations from maintenance vendor
  • Perform safe custodian duties
  • Manage secure key material for classified VTC equipment
  • Integrate VTCs and A/V equipment with 3rd party communications solutions (e.g., Creston)
  • Provide monthly VTC usage reports with a 99% success rate of VTC sessions per month
  • Server administrators will implement U.S. Air Force (AF) Maintenance Tasking Orders (MTOs), Time Compliance Network Orders (TCNOs), and Contract Change Orders (CCOs) by established deadlines with 95% compliance for MTOs; 100% compliance for TCNOs and CCOs. All non-compliant MTOs will be corrected within five (5) days
  • Ensure Non-classified IP Router (NIPR)/Secret IP Router Network (SIPR) CAT vulnerabilities for each assigned server does not exceed AFRC, AF, Defense Information Systems Agency (DISA), or U.S. Department of Defense (DoD)_ vulnerability thresholds; must be < 2.49 vulnerabilities per each assigned server


  • Bachelor’s degree and a minimum of five (5) years or a masters and three (3) years’ experience
  • Significant experience with Enterprise VTC service delivery
  • Significant experience administering and configuring VTCs and A/V suites
  • Experience engineering VTC over IP
  • Knowledge of Crestron products, integration, and programming
  • Knowledge of various A/V technologies
  • Knowledge of VTC technologies and common architecture equipment (e.g., Cisco, Codian)
  • Knowledge of multicast on desktops (streaming audio/video), audio conferencing, point-to-point, and multipoint video conferencing
  • Knowledge of AF network architecture and security including:
    • ATO changes and considerations
    • JITC certifications
    • APL / UC
    • TEMPEST and EMSEC standards

THE CENTECH GROUP, Inc is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. EOE/M/F/Disabled/Veteran


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